cabu8 Privacy Policy

cabu8 collects only the information necessary to provide our services. There are two main sources of data collection — what you provide directly and what our systems record automatically.

1.1 Information You Provide

• Full name and date of birth
• Email address
• Mobile number (for account verification)
• Payment information: mobile number for bKash, Nagad, Rocket, or Upay (full card numbers are never stored)
• Identity verification documents (copy of national ID or passport — only during KYC verification)
• Any messages or information you share in support chat

1.2 Automatically Collected Information

• IP address and geographic location (approximate)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Website access time and session information
• Game history and transaction records
• Cookies and similar tracking technologies (see details below)

We use the information we collect for the following lawful purposes:

2.1 Account and Service Management

• To create and manage your account
• To complete identity verification (KYC)
• To process deposit and withdrawal transactions
• To manage bonuses and promotional offers
• To provide VIP program benefits

2.2 Security and Legal Compliance

• To detect and prevent fraud, money laundering, and other unlawful activities
• To identify multiple accounts or abusive behaviour
• To respond to requests from authorities in order to comply with applicable laws and regulations
• To enforce responsible gaming policies (including age verification)

2.3 Service Improvement

• To resolve technical issues on our platform
• To analyse and improve the user experience
• To make decisions about adding new features and games

2.4 Communication

• To send important notifications related to transactions
• To respond to your support requests
• To inform you of promotional offers where you have given consent

cabu8 uses industry-standard security technology to protect your personal information. We believe data protection is an ongoing process and we continuously keep our security measures up to date.

3.1 Technical Security

• SSL/TLS Encryption: All data transferred between the website and servers is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall and Intrusion Detection: Our systems are monitored at all times.
• Secure Payment Gateway: Official secure APIs from bKash, Nagad, Rocket, and Upay are used.

3.2 Organisational Security

• Only authorised staff can access your information.
• All staff receive training on data confidentiality.
• Regular security audits are conducted.

3.3 Data Retention Period

We retain your information for as long as your account is active or as required to meet legal obligations. After an account is closed, transaction records are kept for a set period in line with regulatory requirements.

cabu8 never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the limited circumstances below:

4.1 Service Provider Partners

• Payment Processors: The necessary information is sent to the systems of bKash, Nagad, Rocket, and Upay to complete transactions.
• Game Providers: Only the session information required to deliver games is shared with game studios such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Technology Services: Cloud hosting and cybersecurity providers operate under strict confidentiality agreements.

4.2 Legal Obligations

In the event of a court order, government investigation, or legal obligation, we are required to provide relevant information to the appropriate authorities. In such situations we will try to notify you as far as possible, unless prohibited by law.

4.3 Business Transfers

In the event of a business merger or acquisition, user data may form part of the transferred assets. We will notify users before any such change.

Cookies are small data files that our website stores on your device. They help improve your browsing experience and keep our services functioning properly.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and to ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytical Cookies: Used to understand which pages are visited most and to improve site performance.

5.2 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some services to stop working properly.

You have the following rights over your own personal information, and cabu8 respects those rights:

• Right to Access: You can ask to know what information we hold about you.
• Right to Rectification: You can request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In some circumstances, you can ask us to limit how your information is processed.
• Data Portability: You can request to receive your information in a structured format.
• Right to Object: You can request at any time to stop receiving marketing communications.

To exercise these rights, contact us via our 24/7 live chat or email. We aim to respond within 30 days of receiving a request.

cabu8 is for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified at registration and re-confirmed through the KYC process where necessary.

Our servers and technology infrastructure may be located in various countries. This means your information may be processed or stored outside Bangladesh. In such cases we ensure that:

• International data transfers are conducted under internationally recognised security agreements.
• Necessary safeguards are maintained when transferring data to third countries.
• When sharing data with game providers, only the minimum information required to operate the game is used.

cabu8 may update this privacy policy from time to time. For significant changes, we will:

• Publish a clear notice on the website.
• Notify registered users by email.
• Clearly state the date of the change.

Continuing to use the platform after changes have been made will be taken as acceptance of the updated policy. We therefore recommend checking this page regularly.

At cabu8, privacy protection is closely linked to responsible gaming. We monitor your gaming history and behaviour in order to:

• Identify signs of problem gaming at an early stage.
• Process requests for self-exclusion or deposit limits smoothly.
• Effectively enforce our responsible gaming policy.

Information used for this purpose is never used for marketing. To learn more about responsible gaming, visit our Responsible Gaming page.