cabu8 Terms and Conditions

The following words and phrases used in these terms carry the meanings set out below:

• "Platform" means the cabu8 website, mobile site and all related services.
• "User" or "Player" means any person registered on the platform.
• "Account" means a user's personal registered profile.
• "Balance" means the amount of funds held in an account.
• "Bonus" means any promotional reward or additional funds provided by cabu8.
• "Wagering Requirement" means the total amount of bets required in order to withdraw a bonus.
• "Fair Play" means an equal and fair gaming environment for all players.
• "KYC" (Know Your Customer) means the identity verification process.

2.1 Registration Process

When creating an account on cabu8, you must provide accurate, complete and up-to-date information. Providing false or incomplete information may result in account cancellation. Each individual may create only one account — creating multiple accounts is strictly prohibited.

2.2 Information Required for Registration

• Full name (as per national identity card)
• Valid mobile number
• Email address (where applicable)
• Date of birth (for age verification)
• Details of preferred payment method

2.3 Identity Verification

cabu8 may request verification of a user's identity at any time. cabu8 reserves the right to temporarily suspend an account if the required documents are not submitted. The withdrawal process may be delayed until identity verification is complete.

To use the cabu8 platform, you must meet the following eligibility requirements:

• You must be 21 (twenty-one) years of age or older.
• You must be a permanent resident or citizen of Bangladesh.
• You must have your own active mobile number.
• You must confirm that you are of sound mind and are using this platform voluntarily.
• You must not be on the list of persons banned by cabu8.

4.1 Password Protection

It is your responsibility to keep your account login details completely confidential. Do not share your password with anyone. Use a strong password — include uppercase letters, numbers and special characters. You are advised to change your password regularly.

4.2 Unauthorized Access

If you become aware of any suspicious activity or unauthorized access to your account, contact our live chat support immediately. cabu8 will not be held responsible for any loss resulting from sharing your login details with a third party.

4.3 One Account Policy

Each user may operate only one account. If multiple accounts belonging to the same person are detected, all accounts will be closed and any balance may be forfeited.

5.1 Deposit Rules

To deposit funds into cabu8, you must use a payment account registered in your own name. Deposits from third-party accounts are not accepted. We accept local Bangladeshi payment methods: bKash, Nagad, Rocket and Upay.

• Minimum deposit amount: ৳200 (all methods)
• Deposit timeframe: generally instant
• There is no specified maximum deposit limit, however security checks apply

5.2 Withdrawal Rules

Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals are completed after identity verification where applicable.

• Minimum withdrawal amount: ৳1,000
• Withdrawals may only be made using the same method used for the deposit
• Partial withdrawals are permitted

5.3 Failed Transactions

If a transaction fails for any reason, or if funds are deducted but not credited to your account, please contact our support team with the transaction reference number.

6.1 Welcome Bonus

New players will receive a 100% match bonus on their first deposit, up to ৳15,000. This bonus can be received once only and terms apply.

6.2 Wagering Requirement

The wagering requirement for the welcome bonus is 10x (ten times). This means you must wager 10 times the bonus amount before withdrawing it. For example, if you receive a ৳1,000 bonus, you must wager a total of ৳10,000 before withdrawing.

6.3 General Bonus Terms

• A bonus applies to one account once only.
• A bonus cannot be withdrawn directly — wagering must be completed first.
• Wagering must be completed before the bonus expires.
• cabu8 reserves the right to change or cancel bonus offers at any time.
• If bonus abuse is suspected, cabu8 may cancel the bonus and investigate the account.

6.4 VIP Program

The cabu8 VIP program has four tiers: Bronze, Silver, Gold and Platinum. At the Bronze tier, weekly cashback is up to 0.3%; at Silver, up to 0.6%; at Gold, up to 0.9%; and at Platinum, up to 1.2%. Regular gaming activity is required to reach higher tiers. The specific benefits of each tier will be listed separately.

7.1 Fair Play Policy

cabu8 ensures fair play and the use of a Random Number Generator (RNG) across all games. The outcome of every game is completely impartial and not predetermined. We work with our game providers to maintain a transparent gaming environment.

7.2 Technical Errors

If a game is interrupted due to a technical error or system failure, cabu8 will review the situation and provide an appropriate resolution. cabu8 reserves the right to reclaim any funds credited due to a system error.

7.3 Bet Limits

Each game has its own minimum and maximum bet limits, which will be clearly stated in the game interface. As part of responsible gaming, you may also set your own bet limits.

The following activities are completely prohibited on the cabu8 platform:

• Using the platform for money laundering or illegal transfer of funds
• Creating or operating multiple accounts
• Creating an account using a false or fake identity
• Playing games using bots, automated software or artificial intelligence
• Exploiting system vulnerabilities or bugs to gain an unfair advantage
• Behaving disrespectfully toward other players or staff
• Abusing bonuses or attempting to circumvent bonus terms
• Using a third-party account or payment method
• Infringing the intellectual property of the platform

9.1 Closure by cabu8

cabu8 may suspend or permanently close your account in the following circumstances:

• Breach of these terms
• Fraud or suspicious activity
• Failure to verify identity
• Failure to submit KYC documents
• Involvement in prohibited activities

9.2 Closure by the User

You may request the closure of your account at any time. You will be given the opportunity to withdraw any valid balance before the account is closed. A self-exclusion option is also provided as part of responsible gaming.

cabu8 will not accept any liability in the following cases:

• Games lost due to internet connection failure
• Hardware or software issues with your device
• Delays or errors by third-party payment processors
• Losses resulting from sharing your login credentials with others
• Unexpected technical outages or service unavailability during maintenance periods

cabu8 always strives to ensure uninterrupted service on its platform, however short-term outages may occur due to technical reasons. In such situations we will restore the service as quickly as possible.

Protecting your personal information is one of our highest priorities. cabu8 uses SSL encryption and modern security protocols to keep your data safe. We do not sell your information to third parties.

To learn more about how your personal information is collected, stored and used, please read our Privacy Policy.

All content on the cabu8 website — logos, designs, text, graphics, software and other elements — is protected by the intellectual property rights of cabu8 or its licensors. Reproducing, distributing or modifying any content without prior permission is prohibited.

Game content is protected by the intellectual property rights of the respective game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.) and may only be used in accordance with their respective terms and conditions.

cabu8 reserves the right to change, amend or update these terms and conditions at any time. For significant changes, we will endeavour to notify users as far in advance as possible. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

We recommend that you visit this page regularly so that you remain aware of the latest terms and conditions.

cabu8 places the highest importance on responsible gaming. Gaming should be a form of entertainment, not a solution to financial problems. We provide our users with the following features:

• The ability to set personal deposit limits
• The ability to set personal betting limits
• Self-exclusion (temporary or permanent) programme
• The ability to review activity history
• The ability to contact our support team for specialist assistance

To learn more about responsible gaming, please read our Responsible Gaming page.

If you have any dispute or complaint, please contact our customer service team directly in the first instance. We will try to resolve your issue as quickly as possible.

15.1 Complaints Process

• Step 1: Try to resolve the matter directly via live chat.
• Step 2: Submit a detailed complaint via email.
• Step 3: Our management team will review the matter and communicate a final decision.

15.2 Applicable Law

The applicable laws and regulations governing the interpretation and enforcement of these terms and conditions will be determined accordingly. In the event of any legal dispute, both parties will attempt to resolve it through negotiation.

If you have any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7